We offer technical support services and product customization/enhancement based on hourly billing. Our hourly rate forms the base cost of this service. 

Therefore, when a user who needs support is not enrolled in any membership program, they pay for each hour at this base rate. 

However, users who subscribe to one of our offered membership programs can expect a discount from the base rate when they need assistance or customizations, and the discount amount is unique for each program.

To summarise:

• The standard pricing is based on an hourly rate.
• Non-members pay the full hourly rate.
• Members get varying discounts depending on their membership level.
• The services include both technical support and product modifications.

Get enhanced product development access through a private GitHub repository!

In addition to using the open source version of the product, program members receive exclusive access to:

• Complete source code in a private GitHub repository.
• Issue tracking system where you can monitor current development and influence priorities.
• Professional developer discussions about product development.

This will allow you to:

• Gain deeper understanding of the product's architecture and internal workings.
• See development plans and participate in discussions about future changes.
• Get early access to new features before their public release.
• Interact directly with the development team.
• Influence the product roadmap through the issue tracking system.

Access is granted to all program members for the duration of their subscription.

Stay informed about every product update through our curated mailing list exclusively for members. 

Instead of manually tracking changes, receive detailed release notes and changelog reviews directly in your inbox:

• Comprehensive release notes with detailed explanations of new features and improvements
• Practical upgrade guides and migration recommendations.
• Important technical changes and their potential impact on your implementation.
• Security updates and recommended actions.
• Best practices and usage tips for new functionality.
• Early notifications about upcoming major changes.

While Developer members can track changes through our GitHub repository (commits, pull requests, and issues), our private mailing list provides a more convenient, curated experience with summarized information and practical implementation guidance. 

This saves you time and ensures you never miss important updates or best practices for utilizing new features.

Each notification is carefully prepared by our team to highlight the most relevant changes and provide actionable insights for your specific use case.

As a member, you get privileged access to our development and support resources.

Priority Bug Fixing

When you report a bug, your issues get moved to the front of our development queue. This means faster resolution of critical problems affecting your implementation, minimizing potential downtime or issues in your production environment.

Custom Feature Development Priority

Need specific functionality? Your feature requests and customization needs receive priority consideration in our development schedule. This includes:

• Faster evaluation of your feature proposals.
• Higher priority in our development roadmap.
• Direct consultation with our development team to ensure the features meet your requirements.

Priority Support Queue

When you need technical assistance, your support tickets are automatically placed in a priority queue:

• Faster initial response times.
• Dedicated support resources.
• Accelerated problem resolution.
• More direct access to senior technical staff.

These priority benefits ensure your needs are addressed more quickly than standard support requests, helping you maintain smooth operations and faster implementation of necessary changes.

As a member of the Enterprise Membership, you'll be assigned a personal Technical Account Manager who becomes your primary point of contact and advocate within our organization. Your manager:

• Provides personalized attention to your specific needs and use cases.
• Deeply understands your implementation and business requirements.
• Coordinates all technical support and development requests.
• Proactively monitors your tickets and feature requests.
• Offers strategic guidance for product implementation and upgrades.
• Facilitates direct communication with our development team when needed
• Conducts regular check-ins to ensure your needs are being met.
• Helps prioritize your requests and manages their progress.
• Provides updates on development progress and upcoming features.
• Assists with long-term planning and product adoption strategies.

Having a dedicated manager means you always have someone who understands your context and can advocate for your needs, eliminating the need to repeatedly explain your situation to different team members. They ensure you get the most value from your membership by aligning our services with your objectives.