Installation Assistant
Remote
Remote
We are seeking a dedicated and customer-focused Installation Assistant to join our team and help customers successfully install and set up our products.
As an Installation Assistant, you will guide customers step-by-step through the installation process, providing exceptional onboarding support to ensure they have a seamless experience with our products.
What to do
- Assist customers with the installation and configuration providing clear and easy-to-follow instructions.
- Conduct one-on-one onboarding sessions to educate customers on how to use the products and set them up for success.
- Collaborate with the technical support team to escalate any advanced issues that may arise during the installation process.
- Follow up with customers to ensure satisfaction and offer additional support if needed.
What we expect
- Excellent communication skills and the ability to explain technical concepts in a simple and clear manner.
- Customer service experience, preferably in a technical support or onboarding role.
- Ability to work independently and manage time effectively.
- Patience and a positive attitude when dealing with customers, ensuring they feel supported throughout the installation process.
- Continuously learn about new features and updates to our products to provide accurate and up-to-date guidance.
What we offer
- Work in a collaborative and supportive team environment.
- Opportunity to learn about cutting-edge VoIP technologies.
- Flexible working hours and remote work option.
- Competitive salary and growth opportunities.
Join us!
If you're a tech-savvy, customer-oriented individual with a passion for helping others succeed, we’d love to hear from you!Apply today to be a part of our growing team and help us make our products easy to install and use for our customers.